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Ten tips to improve customer retention
Call Centre Helper
Increasing competition, rising customer expectations, and an uncertain economy have created an even greater need to strengthen customer relationships and maximise customer retention. Here are some expert tips on improving customer retention and ...

via via Google News

InQuira Takes Aim at Sales Intelligence Inefficiencies
EContent (press release)
Since its founding in 2002, InQuira has concentrated on delivering business intelligence software to companies, primarily on the customer service side of the equation. Now, the San Bruno, Calif.-based company is using the same approach to tackle ...

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