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Company Name: Norada
Founded 2006    Public/Private: Private


Primary Phone: 1-650-331-7336
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Primary Address: AF


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Google and Solve invest in modernizing their integrations


The unprecedented number of businesses taking the broom to their legacy systems and embracing the Cloud is undeniable. Google Apps and the Google Apps Marketplace have lifted IT out of a pit of “maintaining operating systems and malware software”, to creating new and exciting solutions for teams. IT is back where it belongs, creating real value for real businesses.

The Google Apps Marketplace makes it easier to find the Apps you need, snap them into your environment and run with it. You don’t need to talk to anyone, negotiate a discount, hire a professional service team, call the customer support group, or wait until tomorrow.

Lest we forget who came up with the concept of “Installing” a web app, and to what end. The value of instantly integrating previously different applications is massive and true to the mission.  Today, software vendors, value-added service providers and clients are clustering around Google Apps to offer solutions that were not previously conceivable and Solve CRM has been there from the beginning.

Thanks to you, Solve’s best-in-class Google Apps integrations such as the Gmail gadget, synchronization and email linking, have propelled Solve to be one of Google’s highest ranked marketplace apps.

What’s new

Google and Solve have made significant re-investments in modernizing their integrations through Google’s new Google Apps Marketplace.


The new Google Apps Marketplace demonstrates Google and Solve’s mutual commitment to delivering useful integrated solutions to businesses with:

  • Add-ons starting with Sheets reports and Docs mail merge
  • Enhanced security for tighter control of Google and Solve
  • Quicker connection between Google and Solve integrations
  • Modern APIs to take advantage of new technologies

The Details

Continuing over the next month clients will be upgraded to the new integration. This is a big deal here, with lots of moving parts. Google and Solve have made it a priority to ensure the transition will be as seamless as possible. We’ll keep it simple, drop your Solve administrator and email with the details, and you’ll notice the Solve icon change to our new blue logo.

22 July 2014, 12:00 am

New option: Geocoding addresses


Solve360 for Google Sheets provides the ability to access data directly from your Solve360 account, from Google Spreadsheets to easily generate powerful personalized reports and maps.

What’s New

We’ve added a unique and helpful address field option to Solve’s Google Sheet add-on called “Geocode addresses”. This option uses Google’s Geocoding API to split a single-field address into a multi-field address while simultaneously verifying the address and filling in missing fields. It also generates longitude-latitude coordinates and a map links for each address.



With address elements accurately split into separate fields, you can meet the requirements of mass-mailing services, have more formatting flexibility when printing labels to physical addresses or mail-merging for an email campaign. This feature is even smart enough to resolve incomplete addresses, automatically and intelligently filling in the blanks where needed. With complete data, analysis and charting becoming much more accurate. Not to mention all the GPS and mapping mischief you’ll get into using longitude and latitude coordinates and Google Map links.

What is Geocoding?

Geocoding is the process of converting addresses into geographical numbers that represent a position on the planet. These numbers can accurately record hiding places for the treasure you’ll want to bury and subsequently dig and up once the pirates are taken care of. Some people even use geographical coordinates for mapping and GPS purposes.

Working within Google’s API limits

Google’s API is established to work with small sets of addresses at a time. Google imposes limits to how fast and how many geocoding requests your account can make per day. This would normally create a problem when working with larger reports, but we recognize the value of geocoding and the reality of working with larger lists and implemented a robust solution.

  1. After the report is complete and shown on the screen the “Geocode addresses” option starts geocoding addresses in the background, one-by-one, separated by a very short delay between each request. A list of 100 addresses should take less than a minute. This avoids the “bursts of request” that Google doesn’t like and makes the report available without having to wait for the address work to be complete.

  2. Google’s API limit allows you to geocode 1,000 addresses per day (this may be different for you depending on the type of account you have with them). To accommodate larger reports, Solve360 will cache previously converted addresses in a hidden sheet so subsequent report refreshes will only need to geocode addresses currently not in the cache yet. For instance, if you have a new report with 2,000 addresses, 1,000 of them will be geocoded today, then simply refresh the report tomorrow to convert the next 1,000, completing the entire set.

29 May 2014, 12:00 am

New Feature: Generated links

Open a Solve360 contact record > click a hyperlink > a corresponding record opens in your other application. Here is an example with Hubspot:


That’s integration that's simple to enable and easy to use.


Solve360 already comes pre-integrated with a familiar and diverse team of web-applications, helping you buddy up with a lot of “top dogs”. For those who dream of further conquests, Generated Links in Solve360 equips you with the tools to form your own alliances.

What’s new

Generated Links associate a Solve360 record to corresponding record(s) in your other business applications by using data from specified Solve360 fields to generate a special hyperlink specific to that record. The data embedded in the hyperlink instructs the target system to display record(s) that relate to the data provided, offering a simple one-click integration between the two systems.

Integrate your unique work order and product shipping applications, or connect contacts in your accounting and email campaign systems to their Solve360 record.

The details

Add a custom web address field to create a clickable link on the Solve360 record.


When entering a value into the web address field, add Solve360 field label(s) surrounded with square brackets to construct a query string like the examples below. Solve360 will automatically replace field markers with the field value from the record.

Query string you say?! That's the part of the web address (URL) after the domain name starting with the [ ? ] character. Here is a example using Google to search for a contact's name:[First Name] [Last Name] 

And then something with a little more juice, like our HubSpot example above:[Business email] 

When the generated link is clicked it will open your target site and pass along the query string data, enabling the target system to return records associated with that data.

Refer to your other business application's documentation to determine if it supports opening records by a custom web address and if so, what query string format it expects.

Generated Link will also work with the “Add a link to an external website” activity, standard web address fields already in Solve360, and on the Solve360 Touch application.

21 May 2014, 12:00 am

New options: Webmail field merge


As an integrated email client, Webmail produces extra value for accomplished email servers, such as Gmail and Rackspace. Distinctive features, like email linking and shared templates in Webmail, make it easier for Gmail and Rackspace users to add a greater level of personalization to their messages. Humbly standing on the shoulders of these giants, Webmail simply aims to fill in the gaps important to Solve360 users.

What’s new

1) Field merge for standard recipient email messages

Deep breathes... inhale. Use field-placeholders in your standard recipient email messages to insert data directly from the recipient’s contact record. Lets glance at an example to set the stage ...


Walking through the steps:

  1. As normal, add your email recipients into the “To” field at the top of your message. Webmail will use the email addresses you’ve entered to match data from a source contact record.

  2. Insert a email template by clicking on “Arrange email templates”, or create a new message from scratch. As you compose your email use the new “Insert a field” drop-down menu to input your standard/custom Solve360 contact fields.

  3. Select a “Field source” to populate the field-placeholders. If more than one email address is in the “To” field simply select which contact you wish the fields to pull data from.

Seeing is believing. Marvel as your inserted Solve360 field-placeholders are instantly updated with data from the selected source contact record (and all before you click “Send”). Imagine the possibilities. Exhale, and settle in to your new Zen-like state.


Achieve true peace of mind. Pair your never-fail email templates with newly inserted field-placeholders and watch as they seamlessly populate accordingly for contacts. Email templates act as blueprints of your work that can be reused for new prospects. When you follow the same steps repeatedly, templates save you a lot of time by simply plugging and chugging new information.

Ensure nothing slips through the cracks. Use field-placeholders to automatically pull in all the unique contact data you need to quickly personalize your email while neutralizing the threat of typos and incorrect contact information. Assume the Child’s Pose position.

2) Preview of field merge for Group Recipient email campaigns


“Group recipients” supports sending personalized messages to an entire list of contacts, filling the gap between sending a normal email message and coordinating a mass-email campaign through Constant Contact or MailChimp.

Before sending the message you can now preview your “Group recipient” messages showing the merged Solve360 field values for each recipient.


Bring your palms together, Namaste.

27 April 2014, 12:00 am

New feature: Mail Merge with Google Documents
New feature: Mail Merge with Google Documents

What’s new

Fast on the heels of Solve360 for Google Sheets reports comes the new wonder kid, Solve360 for Google Docs. Create personalized documents and labels by pulling your unique Solve360 data into Google Docs.

Imagine, easily merging your CRM data into your templated letters/contracts/proposals you send daily. Push a list of identified leads and personalize your newsletters or event invitations. Or switch out your regular printer paper and merge contact data into printable labels to stick on envelopes, or name tags for your next meet-up.

Some context. Today's popular mail merge options take 4,306 words to setup, or a 54 minute video just to introduce the concept. We’re here to rescue you. The Solve360 for Google Docs Merge takes just 3-clicks! We’ll take care of the heavy lifting, you can put on your cape and deliver the good news. Be the hero your team needs, by finding engaging ways to interact with clients and run your business more efficiently.

The benefits

Your team likely works from a standard set of documents. You can justify spending the time to personalize a letter, contract or proposal for high-value clients. Finding the time to deliver the same service for all the rest is tricky. It takes time to give each one that resounding personal touch, flipping back and forth between database and document. #time-consuming, #error-prone, #annoying

Solve360 for Google Docs automates the personalization process. Create dynamic documents and labels by easily replacing your unique field-placeholders in your templated documents with data from your Solve360 account. Unite your business tools: in one sweep email and link your merged document directly within the add-on. The Solve360 CRM add-on extends the same powerful custom searching features available inside Solve360 to Google Documents. Simple, powerful, useful.

  • Automate document personalization
  • Merge dynamic lists of records from Solve360
  • Eliminate chance of error(s)
  • Author documents and label templates for re-use

Fundamental and useful, CRM and document integration will increase efficiency in your business and help deliver consistent and personalized service to each of your customers. Time well spent.

Lets create some documents ...

7 April 2014, 12:00 am

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